SAP Marketing cloud: How to send Campaign email only to new members of Dynamic target group

[former_member750824]

Hello SAP Community,

Forgive me if you find this query very silly.
How could I setup an Email campaign to send emails only to new members of Dynamic target group?

Non recurring campaigns change status to 'Finished' after single execution so I tried recurring campaign, however, it sends the email to every member (old and new) of dynamic target group in every occurrence.

Thank you in advance for providing guidance!

[former_member599277 · Accepted solution]

Hi Ashok,

You can add a filter to your Email action with a live Target group and there you can filter the contacts which has already received mails from the same campaign.

Hope this helps .

Regards,
Saravana.

[former_member599277 · Accepted solution]

Hi Ashok,

If it is a single Campaign , you can try the above option , also we have a concept of Communication Limit , which limits the number of email received by a contact for a certain period of time .

Communication Categories and Limits

By using the Communication category in the Email , we can limit the number of those emails received by a contact for a certain period .

Regards,
Saravana.

[former_member750824 · Accepted solution]

Hello Saravana,
I am trying the Live target group as a filter method as suggested by you and mentioned in this link.
2585444 - How to prevent contacts from getting the same email from the same Campaign

But the system doesn't allow me to 'submit for approval' the campaign without a TG and without submitting the campaign it doesn't reflect in Segmentation model's list of campaigns.
So I added the Dynamic TG to the campaign first then released the campaign, then used this campaign to create the Live TG, but then the system didn't work as required.

Am I required to create 2 campaigns , one which will be used to create the Live TG and another which would use the Dynamic TG and Live TG? Even in that case I will need to have something in the campaign TG to 'submit it for approval'.

Kindly guide more.

[former_member599277 · Accepted solution]

Hi Ashok,

You can't add the Filter for Email once you release the campaign , so you have to create a live Target group with the condition as mentioned in the KBA and add the same to the filter and then release the same.

2585444 - How to prevent contacts from getting the same email from the same Campaign

You should not face issues with Submit for Approval by adding a filter target group.

If yes , can you show us if you find any error in the screen during that process?

Regards,
Saravana.

[former_member750824 · Accepted solution]

Hello Saravana,

'Submit for approval' of the campaign without TG given the below error.

It think screenshot can't be added here so its: ERROR: Assign a target group to start the campaign. [Close]

[former_member599277 · Accepted solution]

Hi Ashok,

Yeah , you should assign TG to the Campaign .

You should have the Target groups already created in the system and so you can use it in campaign right ?

Any issue in assigning TG's ?

Regards,
Saravana.

[former_member750824 · Accepted solution]

Hello Saravana,

Thanks.
There were 2 parts to my query.
1. The KBA was instructing to have the campaign without TG to create the Live TG. [Now I got the answer to this]
2. For creating Live TG: The campaign doesn't reflect in Segmentation model's list of campaigns without submitting the campaign, but if I submit the campaign first then I can't add the filter to the Email action afterwards.
Now I'm stuck at query 2,

Kindly support.

[former_member599277 · Accepted solution]

Hi Ashok,

Yeah I got your issue. You may be not be able to find the campaign in preview list , but can you try to enter the Campaign ID directly after dragging and dropping the campaign attribute to the segment and using the not equal condition and your campaign id and can you try that way to create a live TG ?

Regards,
Saravana.

[former_member599277 · Accepted solution]

Hi Ashok,

To be more exact, try this way ,drag and drop the campaign attribute and use equal operator and provide the campaign id directly and select exclude option instead of keep .

Let me know how it works 🙂

Regards,
Saravana.

[former_member750824 · Accepted solution]

Hey Saravana,

It worked.

Thank you very much for your relentless guidance and support throughout!

Best regards,

Ashok Parihar