Licence for service agents (IT administrator) required?

[voss]

Hello *,

we licenced 10 business users for yC4C.

Addtionally 2 inhouse IT administrators will support the business users. Do we have to licence these service agents, too?

Kind Regards

Thomas

[loganathan_p3 · Accepted solution]

Hi,

Go to Service Control Center workcenter - User Subscription and you will have the total number of license available to your tenant which is based on the your contract.

So,irrespective of business users or service agent,If an user is active,then you will have an impact on your licensed numbers.So you have to lock your In-active user in order to avoid the impact.

In your case,check the service control center and proceed based on the numbers available

Regards

Logan