on 04-18-2018 2:21 PM
Hi everyone,
we have integrated Hybris Commerce (6.6) and Hybris Marketing (on-prem 1709) and beside the "saved shopping cart" (that works!) event we want to get the event "abandoned shopping cart" as an interaction into yMkt (SHOP_CART_ABANDONED).
The problem is that I don't know what I have to do to trigger that event.
- Adding and removing products to and from the shopping cart doesn't seem to be enough
- Adding a product to the cart and logging off or closing the website also doesn't work
I know the question sounds crazy but
"How do I correctly abandone a shopping cart in Hybris Commerce?"
Hope someone can help
Best regards
Tobias
Hi Tobias,
Just add the product to shopping cart and then instead of clicking "checkout" close the pop up. It should trigger shop cart abandoned event.
Thanks
Saurabh
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