A couple of small questions about BCM 7

[Former Member]

Good Afternoon, everyone!

I have two questions about BCM 7.0 SP5.

My first question is about forced serving in queues: how can I force an entire group to serve specific queues/queue groups.
In older version it was very straightforward but with SP5 I cannot find the option to do that in the usual location.
(I'll reward correctly answering this with the "correct answer" rating.)

My second question is about the in-application help pages and it's search function. More specifically: I can't use the advanced search function to search the help document, it just doesn't offer the option to select the BCM as a target product.
how is the user supposed to search for something in the application help pages.
(I'll reward correctly answering this question with the "helpful answer" rating.)

Best wishes,
Jaanus

[Former Member · Accepted solution]

Hello.

I have also looked for that setting, but as manual says, it seems to be impossible task now.

In SP04, the Serve in Queues as Forced option was removed from access rights and turned into a setting in User and Role Management> Users> Queue and External Agent Settings. Users who in SP03 or earlier versions had only the Serve in Queues as Forced right to a queue and no rights to serve in that queue at all,had no rights to that queue after upgrading to SP04. The appropriate access rights had to be defined for users concerned after upgrading to SP04. This is now fixed in the SP05 Upgrade Tool so that upgrading from SP03 directly to SP05 will not cause this problem.