Using PhonerLite for SIP Phone Simulation with Contact Center

[HuseyinBilgen]

As part of our SAP CCtr MSP (Mentored Study Program) we're running a scenario based assignments each week. Part of it is to simulate connected SIP Phones to SAP CCtr (aka SAP BCM).

CCtr team recently updated the tool used for SIP Phone simulation from 3CX SIP Client to PhonerLite.

Steps to install

1. Of course you've to download it from PhonerLite English

• You've 2 options:
  
  
  
  • normal installation version or
  
  
  • portable version
  
  
  
  


• For this test we will go with the portable version.

2. After extracting or installing the tool, run it.

3. Program will popup the configuration options.




At this point you will need to provide 2 pieces of information:

1. Proxy/Registrar: <enter your VU_AgentFrontEnd IP Address>


2. Realm/Domain: <enter your VU_PSTN IP Address>

Note: always keep in mind the Component diagram (see below) to answer WHYs.



Then you're ready to enter user details. Below are the TABs for configurations.

Server



User



Network



Codecs



Don't forget to check the Codes on CCtr side. They have to be compatible.

Test

Now you can call an internal CCtr contacts by entering the internal number directly.