Where are E-Mail Attachments Stored from Web UI

[Former Member]

Using the Mail Transfer capabilities of CRM, we are transfering e-mails from Outlook in to CRM.  We are also sending e-mails from CRM as activities.  We need to set up our Document Management Services to store the attachments on our DMS server, but have been unable to find where these documents are stored in the SAP CRM Server.  We found the location for Attachments from other objects, like Orders, Opportunities, and Tasks, and have them working correctly now.  But we have been unable to find where e-mail attachments are stored so we can route them to our DMS server.  Does anyone know where e-mail attachments are stored in SAP CRM version 7.0, EHP1.

Thanks,

Bryan Johnson

[Former Member · Accepted solution]

We were able to resolve this and get attachments on e-mails saved in our Document Management Server.  The key here was to use the reference for Office actions going to the DMS.

Follow these instructions:

https://help.sap.com/saphelp_crm700_ehp02/helpdata/en/4c/fc069bdb152136e10000000a42189e/content.htm?...

Be sure to Maintain Configuration for Document Class SOFFPHIO (Table SDOKPHCL)

And follow this OSS Note:

Note
668271 - The entry SOFFPHIO is not displayed in TR SKPR08

After doing these be sure to: Maintain Document Class SOFFPHIO (Transaction SKPR08)

This is all done after first getting DMS to work for other Activities and Transactions using the standard process:

Step	Description
OAC0	Define Content repository - Z_CRM
CSADMIN	Z_CRM setup and activation
OACT	Point CRMORDER to Z_CRM
SU01	Create user - CMS_CS
SICF	Activate 'content server' and create external alias