CRM Survey through Mailto option

[Former Member]

Hi,

I have done settings to send survey to customers by mailto option according to the tutorial posted by Mr Gregor Wolf in the below link

http://wiki.sdn.sap.com/wiki/display/CRM/Survey+processing+without+opening+a+connection+to+the+CRM+B...

Now i have maintained the mail id mentioned in the Parameter XML in SO50 tcode with the Exit Class as CL_SVY_SMTP_INBOUND.

I downloaded the presentation format by giving the following options

Send Options : mailto

Send File : The Parameter XML File in which i have maintained the mail id

Media Type : Screen

After downloading i am opening it in explorer and filling my survey value and sending it through outlook.

I have checked the receipient mail id too and the same is receiving the POSTDATA.ATT file but the same is not getting processed and Evaluation is not getting updated.

Kindly help regarding the same. Is there any other configuration for Inbound processing of data which i need to configure.

[jordan_benev]

Hi Vignesh,

we have exactly same problem- we followed all steps described, same result as you- e-mail is in SAP, but no evaluation in Survey. 

We've tried also to debug w/o success- the e-mails enters in system but the method  CL_SVY_SMTP_INBOUND is not triggered at all.

Could you please share the solution if you manage to solve?

Thanks in advance,

Jordan

[Former Member]

Dear Jordon,

We have been able to figure out the reason behind the issue but haven't resolved it yet.

I will explain you in detail what my understanding is of this issue

For a mail attachment  to be analysed by the exit class firstly the mail should enter our SAP.

This can be viewed in tcode SOIN. Here any inbound mail to SAP is captured.

If your mail is not visible here then obviously you cannot get the same analysed.

The solution for this is that your exchange server must be configured to divert the mails to SAP through port no. 25

There are links available in net which you search for connecting exchange server wit SAP.

In our project we went for an alternative option in which the POSTDATA.ATT file will be downloaded to desktop and then a manual upload program will trigger the exit class and process the same.

Regards

Vignesh Pillai

[jordan_benev]

Hi Vignesh,

thanks for your fast reply. We do receive the e-mail in SOIN, but the CL_SVY_SMTP_INBOUND seem not to be triggered or anyway the processing of the E-mail/survey. Other doubts are:

1. We noticed that in case we sent to SAP from GMAIL, there is no POSTDATA.ATT file attached but the survey answer is in the body of the message- can this have influence on SAP?

2. Should we use CL_SVY_SMTP_INBOUND or CL_UWS_FORM_RUNTIME_MAIL or other should we implement new PAI/PBO ?

3. generally is not clear who/ where should pick up the response anbd what the method is doing and what PAI/PBO.

I hope you can help or one of the  moderators/gurus can intervene and clarify..

Because as described by Gregor Wolf in the above mentioned blog is not working in CRM 7.02, we really follow up all as described..

With best regards,

Jordan

[Former Member]

Dear Jordan,

I think the survey results that you are getting in mail body is in xml format. You can probably get a XI consultant to update the CRM tables with the evaluation results.

The class CL_SVY_SMTP_INBOUND is used to process only file type .ATT.

You can try copying it to a z class and try updating a custom table or place an infinite loop in It and see if breakpoint triggers.