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Jan 04, 2017 at 12:49 AM

Database Disconnected error during Veeam backup

1511 Views Last edit Dec 14, 2018 at 06:33 PM 3 rev

Hi Everyone,

We are experiencing a problem where some clients receive the "Database disconnected" error at the conclusion of a Veeam backup taking place.

Not all clients receive the error, and it can be different clients each time. In some cases, a client may have 2 databases open, and only 1 receives the error while the other is completely fine.

The problem does not occur with every backup, but a significant portion.

We are running the following:
SAP B1 9.1 PL08
SQL Server 2014
VMWare ESXi 5.5 Update 2
Veeam Backup & Replication 9.5 (running on a physical server)

Has anyone else experienced anything similar? We use Veeam to take hourly incrementals, so the issue is affecting users several times a day and becoming quite frustrating.