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Former Member

Dashboard with QaaWS - cannot access external data

Hi all,

I built a dashboard with 3 qaaws, all based on one universe which is base on one bw-query.

All works fine for the group: Administrators.

If I take the Users out of the Adminstrators group, i get the message that the external data cannot be accessed. No Error # or so is displayed.

Even if I grant the usergroup Full Control on the QaaWS, the Universe, the Connection and the Dashboard itself, it does not work.

We use BO 4.0 SP01 FP11.

As far as I can see is, that it can't be a Network (Firewall)-Problem, because it works for the memebers of the Adminstration groups - What else can it be?

Thanks a lot in advance!

Regards Karin

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5 Answers

  • Jun 12, 2012 at 07:01 PM

    1. Check if users have proper rights for the universe on which you build your web services.

    2. Check if users have at least "View on Demand" rights for the connection on which your universe based.

    3.Go to "Applications" in CMC scroll down all the way to the bottom "Web Services." Right click on it and select user security give also some rights for users there as well.

    If these does not resolve your issue, could you paste what error massage you are receiving.

    Hope this helps.

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    Former Member
    Dec 05, 2012 at 09:20 AM

    Dear Karin,

    were you able to resolve you problem? I'm facing the same error. If you did, please le me know how. Thanks ahead.

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    Former Member
    Dec 25, 2012 at 07:50 AM

    Dear Colleagues, the problem was resolved. Our Architect looked at the trace logs on the server side, there was an authorization error. The problem was, that there was no authorization to a Web Intelligence application (CMC -> applications -> Web Intelligence -> User Security). It is a bit weird, that there is the authorization needed for Web Intelligence, since we are only using Dashboards, but oh well. We gave all users authorization to Log on to Web Intelligence as well, and we stopped getting an error.


    FIX.jpg (130.9 kB)
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    Former Member
    Apr 16, 2014 at 09:28 AM

    Hi,

    I also encountered this error and manage to solve the issue. Please ensure to give permission (full control or at least View on Demand) to the items in the CMC below:

    • Web Service Query (especially this)
    • Application > Web Service
    • Universe
    • Connection
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    • Former Member Mohan Krishna Seemakurthi

      Hi Krishna,

      Yes, you need to maintain the security profile for the "Web Service Query" in the applications in CMC.

      Let me know if you need any help.

      Regards

      -Ahmed

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    Former Member
    Apr 19, 2015 at 09:15 AM

    I'm attaching the screenshot for your reference.


    Lang_Error.JPG (13.7 kB)
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    • Former Member

      Thanks guys ,

      It's resolved , as mentioned by Saadiah , I had missed the security profile for the "Web Service Query" , it's working fine now.

      Regards