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decision buttons lost in SAP NW 7.30.05


I configured the uwl on sap nw 7.01.06 portal and everything was working fine using the WebFlowConnector. (connected to SAP SRM, SRM_SERVER 7.01.07)

After upgrading the portal to 7.30.05 however, the decision buttons for approving/rejecting the shopping carts disappeared. In the task overview when selecting a work item the text is still there 'You can use decision buttons to approve or reject the shopping cart' but no more buttons.

I tried adding RFC destination (SAP Note 1133821 - UWL Destination Service configuration)

using nwa, but the problem remains.

When i use 'display support information', the 'approve' and 'reject' actions are listed under 'supported actions for this item'

Please advise what needs to be done to correct this?


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    author's profile photo Former Member
    Former Member
    Posted on May 27, 2012 at 07:48 PM

    Hello Joris,

    You should be able to still see the actions in the context menu. The context menu is the dropdown beside the task name. Select the task first, then select the dropdown. Do you see the actions there? Also to see the buttons at the bottom of the description area they must be defined in the view....see below for an example. When userdecisions are used, they are always visible on the UI when they are defined in the view. actionPosition tag decides where these should go. In this example the buttons will be displayed at the bottom of the description area.

    The xml file should look something like this for the view: (This is a sample).


    <View name="<YOURVIEW>" selectionMode="SINGLESELECT" width="98%" supportedItemTypes="uwl.task.webflow.decision.TS00008267" columnOrder="statusIcon, subject, priority, creatorId, createdDate, dueDate, processor, forwardedDate, attachmentCount, detailIcon, APPROVE, REJECT" sortby="priority:descend, dueDate:ascend, createdDate:descend" tableDesign="STANDARD" visibleRowCount="10" headerVisible="yes" queryRange="undefined" tableNavigationFooterVisible="yes" tableNavigationType="CUSTOMNAV" refresh="300" dueDateSevere="0" dueDateWarning="0" emphasizedItems="none" displayOnlyDefinedAttributes="yes" dynamicCreationAllowed="yes" actionPosition="bottom" referenceBundle="YOURBUNDLE">


    <Action reference= "display form">

    <Action reference= "attachments">

    <Action reference= "forward"/>




    Best Regards,

    Beth Maben

    EP - Senior Support Consultant II

    SAP Active Global Support

    Global Support Centre Ireland

    ** Universal Worklist Wiki:

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    • Hi Maben,

      I am facing same problem with uwl.bpem configuration file which is standard one provided by SAP.

      Requirement is, the task Actions for Delegate/Put Back needed on view using buttons. I am not sure but "" component is used to execute the BPM task from UWL and there is only uwl.bpem configuration is available.

      I found that I can hide the Actions, view etc links from available view with NWA ->configuration->Infrastructure->Application Module...changing the ui.* boolean values for "".

      Please suggest me what can be a solution to add buttons as replacement for Actions(Put Back, Delegate) menu link?

      Waiting for reply.


      Swapnil S.

  • Posted on Apr 10, 2012 at 03:46 PM

    Hi Joris

    Perhaps this can be occuring due to cached wrong cached content within the UWL cache for the connector from where the items are coming.

    So please try clearing the UWL cache as per the following steps, and check if the issue persists:

    Please go to "System Administration" -> "System Configuration" -> Universal Worklist & Workflow -> Universal Worklist - Administration -> Click on cache administration page -> Click "Clear Cache" button.

    If this is the case and the issue doesn't get resolved, it can also be the case where after the upgrade the itemtypes definition for the issued connector is not updated. This is the XML file which is being used for the issued items. In order to retrieve a brand new XML from the connector, please proceed with the following:

    Go through the following steps in the portal:

    System Administration --> System Configuration --> Universal Worklist & workflow --> Universal Worklist Administration.

    Click in the Re-register button for the relevant connector.

    Let me know if you managed to resolve this!

    Kind regards,

    Armando Zaro

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    • Former Member Armando Zaro

      this is what is in the configuration xml for the itemtype:

      <ItemType name="uwl.task.webflow.srm.TS40007952" connector="WebFlowConnector" defaultView="" defaultAction="" executionMode="default">

      <ItemTypeCriteria externalType="TS40007952" connector="WebFlowConnector"/>


      <CustomAttributeSource id="WEBFLOW_CONTAINER" objectIdHolder="externalId" objectType="WebflowContainer" cacheValidity="final">

      <Attribute name="BOID" type="string" displayName="Business Object ID"/>

      <Attribute name="BOMODE" type="string" displayName="Business Object Mode"/>

      <Attribute name="BOTYPE" type="string" displayName="Type of Business Object"/>

      <Attribute name="WD_CONFIGID" type="string" displayName="Web Dynpro Application Configuration"/>




      <Action reference=""/>

      <Action reference=""/>

      <Action reference=""/>

      <Action reference=""/>



  • Posted on Jun 15, 2012 at 08:49 AM

    In NW 7.3 display preview Area action button are not visible. you will get this actions on context menu.

    If you want to display the button in the preview area, yo have to add actions in the view level.



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