Skip to Content

Charm Email link not working

Hi,

I have configured automatic email notification to manager to approve the request and included the following link i smartform, so that when manager clicks on that link he can directly go to the request and approve.

Link: Using the message GUID:

http://<server:port>/sap/bc/webdynpro/sap/ags_incident_trans?sap-wd-configId=AGS_INCIDENT_

TRANS&GUID=<GUID>

Original URL received in email:

http://saptest.ap.xxxx.com:8000/sap/bc/webdynpro/sap/ags_incident_trans?sap-wd-configId=AGS_INCIDENT_TRANS&GUID=E0A07445EF45B3F189BE00155DD51709

I had entered company domain name and activated required services like webgui etc. Now when we click on link after entering the login, we can not see the ticket its just displaying below tabs.

-


Message Processing:

Overview Attachments SAP Data Action Log Context Business partners

-


Please help.

Thank you.

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jun 28, 2011 at 02:40 PM

    Hi Chandrasen,

    you could insert in the mail the following link:

    http://<solman host name>:<port>/sap/bc/gui/sap/its/webgui?sap-client=<client>&sap-language=EN/webgui/!&~transaction=crm_dno_monitor

    This link will open you the sap web gui with the screen of the transaction crm_dno_monitor. In this screen you can insert the charm message number in the field "Transaction No." and display the charm message.

    Regards

    gio'

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Jun 27, 2011 at 07:51 PM

    ChaRM tickets are not visible in the incident workcenter and hence this function is not possible. Instead, I suggest you create a SICF Alias for to launch the ticket directly in a crm_dno_monitor or crmd_order variant over webgui.

    Add a comment
    10|10000 characters needed characters exceeded

  • Posted on Jun 29, 2011 at 02:12 AM

    Thank you for your inputs. I had gone throught solman 7.1 release and charm looks very good. New release offers many new features including web based workcenter for charm from creating to closing the request. Going to upgrade to 7.1.

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.