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Biller Direct / Utility Customer E-Services (UCES) Implementation


We are implementing IS-U (Utilities) for our client. Also we are implementing higher version of Biller Direct, i.e. Utility Customer E-Services (UCES) 6.04.

UCES has been installed in the same Web Application Server where portal is installed.

We have done the configuration from UCES side (XCM and User Management) e.g. created additional user attributes e.g. fscm_refuser, objtyp_0, objKey_0 etc. Corresponding values have also been filled up in Customized Information (in User Management). Single Sign-on has been implemented between portal and the backend SAP IS-U system.

XCM configuration (connection manager) has been done and connection test shows green "Successful" message.

But when we log in to the application following message is shown -

A general problem has occurred within the logon. The error message is: .

Still now no configuration has been made in SAP backend (except for user creation and JCO connection).

It seems some configuration is required in backend (e.g. FI-CA) in order to show data to web.

Can you please provide some information regarding configuration that needs to be done in SAP backend.

Thanks in advance.


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1 Answer

  • Jan 26, 2012 at 06:28 AM

    Hi Sudip Majumder,

    First i want to inform you that UCES is consuming FICA/FIAR customisations.So before testing UCES application you must compleate FICA settings.

    You can check the setting of FICA using bestpractise documents or by FICA consultants.

    Can you expalin the in which page/tab you are getting this error ?(this is a common error msg in UCES).

    Then i can guide you.



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