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Former Member
Oct 05, 2010 at 03:26 PM

Synchronization between SAP and Solman Service Desk


Dear SAP,

I have implemented SAP Solman Service Desk.

As read in SAP Guide, to synchronize messages between SAP Backbone (

and our Solman Service Desk, there is an ABAP program called RNOTIFUPDATE01.

I have started this abap program but now, in my Solman Service Desk,

I do have 507 OSS Messages.

Question 01 :

In my Service Desk, I only want messages that are not confirmed.

In other terms, is there a way to close (set to confirmed status) all

messages which are already confirmed in ?

Question 02 :

All messages created are under my name (I am message processor).

But all of these messages have not been created by me.

Is there a way to change the original owner of the message in my

Solman Service Desk ?

Thanks in advance for your input.