I have implemented SAP Solman Service Desk.
As read in SAP Guide, to synchronize messages between SAP Backbone (http://service.sap.com/message(
and our Solman Service Desk, there is an ABAP program called RNOTIFUPDATE01.
I have started this abap program but now, in my Solman Service Desk,
I do have 507 OSS Messages.
Question 01 :
In my Service Desk, I only want messages that are not confirmed.
In other terms, is there a way to close (set to confirmed status) all
messages which are already confirmed in
Question 02 :
All messages created are under my name (I am message processor).
But all of these messages have not been created by me.
Is there a way to change the original owner of the message in my
Solman Service Desk ?
Thanks in advance for your input.