Upgrade from CRM 5.0 to CRM 7.0 > MY Worklist > Worklist

[Former Member]

Hello,

we're upgrading from CRM 5.0 Interaction Center to CRM 7.0. The client is using MYWORKLIST in CRM 5.0. In CRM 7.0 I found

following three options for Worklist in Navigational Bar:

CH-WORKLST

CT-WORKLST

ICM-WRKLST

Please let me know which one is closer to MY_WORKLIST.

Thanks,

Saeed

Edited by: Saeed Ahmad on Aug 19, 2010 7:52 PM

[amarnath_kathi]

CT-WORKLST would be apt.

[Former Member]

Amar,

Thank a lot for your help.

I added in Navigational bar Profile.When I update Interaction record and assign a ticket. Worklist is not populated.

Any idea if I need additional step/config.

Regards,

Saeed

[amarnath_kathi]

Did you follow the procedure as in [here|http://help.sap.com/saphelp_crm70/helpdata/en/43/f4b42142c84b5484bc4da8c1ab200b/frameset.htm]?

[Former Member]

Hi,

We have resloved issue using my activities from PRO* roles.

Regards,

Saeed

Edited by: Saeed Ahmad on Oct 12, 2010 4:45 PM