Export to PDF from Infoview does not show correct data - CRS 2008

[Former Member]

I have a problem where users attempt to export a report from the Infoview interface to a PDF. The report shows correctly in Infoview while in Crystal Reports format, but when the use exports the data, the data changes and shows different values. To troubleshoot, I have tried this on different clients - without a change in the result. I have also pulled the latest instance of the report from this history on the Central Management Console. Interestingly enough, the same thing happens when I export to a PDF from there as well. Any insight or help would be greatly appreciated. Thanks!

[DDortants · Accepted solution]

Hello,

I can't tell you offhand on what the issue is here, as various factors come into play.

Here are a few troubleshooting steps you can try:

- Try opening the report in Crystal Report designer and export to pdf from there. Does this work?

- Instead of viewing the report and export; schedule a report to PDF and check the results.

- there is currently a know issue in regards of certain formulas and using font type "arial Unicode MS" that gives incorrect export to pdf. Maybe alter the font used.. or see if you take out any questionable formulas and try again to export.

Regards,

Duncan