Escalation for Deadline

[Former Member]

Dear Experts,

I am sending a workitem for approval to an user. If he does not execute that workitem in 5 days I have to send that workitem to superior of approver. If he too does not execute it in 5 days I have to send that workitem to his superior. This will continue till top most level. Can you please tell me how I should handle this reqt.

KR,

Bharath

[former_member184495 · Accepted solution]

Hi BP,

just hint, use deadline and std FM 'RH_LEADING_POSITION' where you could loop it till.

Every time it finds a position it would send workitem to that manager, wait for 5 days again after 5 days this FM is called and fetch the managers next approver.

So if you use loop you could fetch till you find position empty.

Hope it helps.

Aditya

Edited by: Aditya Varrier on Feb 23, 2010 6:34 PM

[Former Member · Accepted solution]

Dear AV,

Thanks a lot for your hint. I was able to solve the issue exactly using your hint.

KR,

Bharath

[Former Member]

Hi bharath,

You can put a Step Type CONDITION and there put condition Deadline = 5 then if True escalate the mail

otherwise if it is false send Reminder mail.

Regards

Manjari

[Former Member]

Dear All,

I followed this thread [Deadline|;

I am able to escalate the workitem to Manager of approver. If Manager does not approve the workitem I need to escalate it to boss of Manager. But in my scenario the escalation levels will be known only at runtime. So in that case please tell me how to set the current workitem to obsolete and escalate it to next level. Because I can't add process control step for each approver level as no of escalation levels will be dynamic & known only at runtime.

KR,

Bharath

[Former Member]

Hi Bharath,

Personal no of Superior is maintained in field 'MSTBR' of table PA0001.

You can easily get its name through table PA0002.

You can easily put a check condition and when it fails just fine the Superior and mail it.

Please Reply if you want more information.

Thanks and Regards

Manjari

Edited by: manjari_25 on Feb 23, 2010 12:00 PM

[Former Member]

Dear Manjari,

Thanks a lot for your reply. Currently I can handle the part of fetching the superior of the approver. Consider that I directly give the user name of superior. I want to know how to make the deadline settings.

KR,

Bharath

[pokrakam]

Have you looked at the online help?

[Former Member]

Hi Bharath,

Personal no of Superior is maintained in field 'MSTBR' of table PA0001.

You can easily get its name through table PA0002.

You can easilt but a check condition and when it fails just fine the Superior and mail it.

Please Reply if you want more information.

Thanks and Regards

Manjari