User appears in group's members- but not vice-versa

[Former Member]

We are using XIR2 SP5. We have clustered servers using LDAP authentication.

A user belongs to a group. User shows up in the group in the CMC as well. BUT if you look at user´s profile within the CMC and click "Member of" to show user´s groups- the group does NOT show up. When the user uses Infoview and Webi they do not have the security rights that this group grants.

I read that it is good to reboot system but sometimes it doesn´t help. Do you have some root cause of that or more information to this problem or another solution?

[BasicTek · Accepted solution]

If the problem is random and rare then 1st hit update from the LDAP plugin, if no change then restart the CMS (no need to reboot). If still no update the behavior indicates the LDAP graph is not updating. The only know bug on this was fixed by SP4 so since you are on SP5 it is most likely something else.

If the problem occurs regularly then I'd suggest opening a case with the Authentication team and having an engineer CMS trace/packet scan/check config to figure out what is going wrong.

Regards,

Tim