Problem indexing with TREX

[Former Member]

Hi guys,

We have some problems with our TREX system. This´s our environment:

- SAP Netweaver 7 - SP17 (SUN Solaris)

- SAP TREX 7 (Windows 2003 server)

- IIS 6 with SSO to File Server (SSO22Kerbmap configured)

The problem is that When indexing process is started, we detected that a lot of documents had preprocessing errors. We have in TREX log the following info for each file error:

2009-06-14 17:46:01.589 e preprocessor Preprocessor.cpp(00897) : HTTPHEAD failed for URL http://naspro01.xxxxxx.es:50000/irj/go/km/docs/departamentos/gc-idp/laboratorio/fichas%20de%20seguri... with Httpstatus 401

2009-06-14 17:46:01.589 e preprocessor Preprocessor.cpp(03553) : HANDLE: DISPATCH - Processing Document with key '/Departamentos/GC-IDP/Laboratorio/FICHAS DE SEGURIDAD REACTIVOS LAB/Merck_es_Fichas de Seguridad Reactivos/1090/109033.pdf' failed, returning PREPROCESSOR_ACTIVITY_ERROR (Code 6401)

More information:

- index_service user have super administrator rol in our system.

- We have some errors in windows log about sso22kerbmap library. The text is 'Application failure: w3wp.exe, version:6.0.3790.3959, module: SSO22KerbMap.dll,version 1.1.0.8 ...'

Can somebody help us to solve this problem?

Best regards.

[Andre_Fischer]

Hi Julio,

did you check the following SAP Note ?

SAP Note 735639 - SSO22KerbMap: Known issues

Did you also create an Active Directory User for the user index_service ?

This is described on page 7 in my white paper "[Integration of Windows File Servers into the SAP KM platform using SSO and the WebDAV repository manager|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e1f93f5c-0301-0010-5c83-9681791f78ec]".

Best regards,

André

[Former Member]

Hi André,

I used SAP Note 735639 to SSO configuration using SSO22KerbMap. We haven´t entries in log file.

I created 'index_service' user in our Active Directory and this user have full control in all file systems. I mapped index_service user in our webdav system.

Thanks for your response.

[Former Member]

Hi guys,

I solved this issue following steps in sap note 993579 - Authentication window when KM-documents opened by email-link. I changed 'Authentication scheme' property to 'default' value in cm-documents iview (pcd:portal_content/com.sap.pct/every_user/general/iViews/com.sap.km.iviews/com.sap.km.urlaccess/com.sap.km.docs). Then i have now trex preprocessor error with code 400 (bad request).

Can somebody help me?

Thanks.