Not able to login into Webclient - SAP BPC 10.1 NW (Standard)

[former_member590114]

Hello Experts, We have recently upgraded BPC from 10.0 NW to 10.1 NW (Standard). While logging into the new webclient, I am facing an unknown error popup. It shows HTML code and at the last displays "The logon attempt failed; contact your administrator" and gets stuck. I have started all the service from SICF t-code and the URL is correct.

Current system details:-

BW - 740 SP18

BPC - 810 SP13

SAP_UI - 750 SP12

POASBC - 100_731 SP05

Can anyone help on this

Thanks in advance.

[former_member186338 · Accepted solution]

Please check again all steps in the upgrade guide. Something was done incorrectly or skipped.

[former_member590114 · Accepted solution]

Hello,

Some of the services were not turned on after upgrade. Reading the guide helped us.

Thanks

[SeerOfSig]

Also, as you mention that this issue occurred after upgrade, please follow the instructions in SAP Note 2385013 and follow the resolution to see if the issue is with out of date cache:

1. Open web browser.
2. Input URL http://<server>:<port>/sap/epm/bpc/web/clearcache ( set <server> as your system host name, set <port> as your system port number)
3. Input URL http://<server>:<port>/sap/epm/bpc/web/resetcachebuster ( set <server> as your system host name, set <port> as your system port number)