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Former Member

Work item agent is locked

I have a SC that's been approved by a manager via the offline method.

We schedule report RBBP_OFFLINE_EVAL to run every few minutes to process these offline approvals and create a spool list. In this spool list, I see one entry that says:

Work Item 000001234567

Work item agent SMTIH is locked. E-mail was not deleted. Work item was not executed.

Does anyone know what causes this lock? I check SM12 and I don't see anything there. How can I unlock this work item?

Please advise,

SN

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3 Answers

  • Feb 25, 2009 at 01:40 AM

    Hi,

    Please check the user is not locked in SU01.

    Please also check the workitem status in SWI1.

    Regards,

    Masa

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  • Feb 25, 2009 at 05:17 AM

    Hi SRM,

    So do you mean that SMITH was the manager who approved the SC offline?

    I do not know if my answer would be relevant,

    pls check the following note 174936 and could check SWIE which is generally used for unlock workitems.

    Hope it helps.

    Aditya

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  • Feb 25, 2009 at 10:20 AM

    Hi,

    From the errro it seems that the user SMTIH is locked.

    Please check in t-code SU01 if the user s locked.

    Unlock the user (take basis help) and try again.

    Regards,

    Saumya

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    • Former Member

      Masa & Saumya,

      You're right. The user is locked in SU01. I've asked for it to be unlocked. I'll update the message shortly with results and points.

      Thanks.

      SN