Work item agent is locked

[Former Member]

I have a SC that's been approved by a manager via the offline method.

We schedule report RBBP_OFFLINE_EVAL to run every few minutes to process these offline approvals and create a spool list. In this spool list, I see one entry that says:

Work Item 000001234567

Work item agent SMTIH is locked. E-mail was not deleted. Work item was not executed.

Does anyone know what causes this lock? I check SM12 and I don't see anything there. How can I unlock this work item?

Please advise,

SN

[saumya_govil]

Hi,

From the errro it seems that the user SMTIH is locked.

Please check in t-code SU01 if the user s locked.

Unlock the user (take basis help) and try again.

Regards,

Saumya

[Former Member]

Masa & Saumya,

You're right. The user is locked in SU01. I've asked for it to be unlocked. I'll update the message shortly with results and points.

Thanks.

SN

[former_member184495]

Hi SRM,

So do you mean that SMITH was the manager who approved the SC offline?

I do not know if my answer would be relevant,

pls check the following note 174936 and could check SWIE which is generally used for unlock workitems.

Hope it helps.

Aditya

[masa_139]

Hi,

Please check the user is not locked in SU01.

Please also check the workitem status in SWI1.

Regards,

Masa