Situation: Our company has been using Crystal XI for 14 years, and recently we have been encountering issues generating reports on Citrix terminal server environments. The issue is not consistent, but frequent enough to be a problem. Machines only have the CR11Runtime DLL's installed, not full Crystal designer. The Crystal report (commonly invoices or statements) prints out into multiple PDF files with a printer provided for the font information. The report runs for several (dozens) of pages when it throws the error "Print Job Busy" and fails to generate output for that page/file. All future pages/files will instead generate the error "No print window is opened".
Need to determine why Crystal is running into the active print job, and why that error causes all future output from the report to fail.
Log portions we are capturing:
11:58:30: Exception trying to export [C:\Users\Flintstone\AppData\Local\Temp\4\Draft_Notice-Multi-115829.pdf].
11:58:30: 11:58:30: Email error: Error:524 Error in File :
Print job busy.
Tables.Count <PEGetNTables>
Followed by:
11:58:32: Exception trying to export [C:\Users\Flintstone\AppData\Local\Temp\4\Draft_Notice-1589937.pdf].
11:58:32: 11:58:32: Email error: Error:519 Error in File C:\Program Files (x86)\ACCOUNTING\Custom\ARDraftNoticeEFT.rpt:
No print window is opened.
ClosePrintJob <PEClosePrintJob>
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