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Former Member
Jan 21, 2009 at 10:16 PM

Crystal Report Application Server 9 on Virtual Machine

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Hello,

This one is giving me a huge headache. I am trying to install Crystal Reposrt Application Server 9 (I know, really old version) onto a virtual machine which is using VMware ESX 3.5. Every time I install the application, the Crystal Reporting Application Server service will not start. Is there a known issue with this version of Crystal RAS and installing it on a virtual machine?

The only error information I am given is on a popup window during the installation. It reads:

Error 1920: Service 'Crystal Report Application Server' (CrystalReportApplicationServer) failed to start. Verify that you have sufficient privileges to start system services.

The only errors in the event viewer on the server are these:

Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date: 1/21/2009

Time: 2:40:24 PM

User: N/A

Computer: ******

Description:

Faulting application querysrv.exe, version 9.2.1.148, faulting module unknown, version 0.0.0.0, fault address 0x7ff2fbfc.

and,

Event Type: Information

Event Source: DrWatson

Event Category: None

Event ID: 4097

Date: 1/21/2009

Time: 2:40:24 PM

User: N/A

Computer: *******

Description:

The application, C:\Program Files\Common Files\Crystal Decisions\2.0\bin\querysrv.exe, generated an application error The error occurred on 01/21/2009 @ 14:40:24.455 The exception generated was c0000005 at address 7FF2FBFC (<nosymbols>)

Thanks in advance for any help regarding this issue.