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Crystal report parameter window doesn't close when entering the parameters and click OK

May 10 at 03:18 AM

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Former Member

I create a report with a parameter field. I add the field to the report and click refresh data. The system will give me a pop up window to enter the value. I enter and click OK. The problem then is, the Window doesn't close.

I can only close the window by clicking the X in the right top, but then the value is not used in the report.

This used to work in other environments I had but now, even if I create a new report with only this field, this happens. Any suggestions?

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6 Answers

Abhilash Kumar
May 10 at 07:17 AM
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Hi Peter,

Have you set the parameter to accept 'multiple values'? If yes, you also need to press the '>' button to move the entered value to the 'selected values' list.

Could you attach a screenshot of the prompt window please?

-Abhilash

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Ido Millet May 10 at 12:11 PM
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Compare IE settings across the Good/Bad machines.
You probably need to enable scripting in Internet Explorer on the "bad" machine.

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Dell Stinnett-Christy May 10 at 12:32 PM
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Which version of Crystal are you using (go to Help >> About and get the full version number) and what OS are you running?

Are there any restrictions set in the parameter properties?

-Dell

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Former Member May 10 at 08:19 AM
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Hi Abhilash,

No multiple values are allowed. Attached is a sample of the pop up. It is a static number parameter and the field is dragged on the report. So, if I refresh the screen, the pop up comes but when I enter a value and click OK, the screen keeps open.

Any suggestions?


Peterparameterwindow.png


parameterwindow.png (107.0 kB)
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Former Member May 15 at 03:56 AM
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Hi Dell,

The version of Crysal is 14.1.8.2060

Not sure which windows version it is as I connect to the system in a hosted environment and the remote desktop links directly into Crystal Reports application.

Kind regards,

Peter

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Former Member May 15 at 03:56 AM
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Also no additional restrictions on the parameters.

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