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Unable to clear multiple line item document when 1 of the item is locked

Apr 24 at 03:20 AM

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Hi Team,

I had scenario where system issued 1 document that contains 2 line items.

Line Item A- Credit Note to Customer

Line Item B- Current Month Charges (Payment Term 30 Days)(Locked)

When we run batch job for outgoing payment (Credit Note) , this Line Item A wasn't able to process due to Locking at Line Item B. The lock applied all items in the same document.

May I ask what is the work around if I need Line Item A to still able to process in outgoing payment while maintaining Line Item B as locked ?

Thanks.

10 |10000 characters needed characters left characters exceeded

What message was in the log from FPY1? That behavior is not standard and the log should provide insight into why this occurred - possibly it failed some limits you have set.

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Hi William, I will check on that. I am looking into config of clearing hierarchy to see if it helps.

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