No Authorization message when logging into E-Recruiting

Hello,

We are running E-Recruiting 3.0, and have an interesting issue when an external or internal candidate attempts to logon to their start page a second time without first closing their browser. Once someone is logged into E-Recruiting, if they navigate outside of E-Recruiting, and then attempt to log back into E-Recruiting (without first closing their web browser), a message is returned that states "You do not have the required authorization to use this start page".

I attempted to run a trace, but did not find any authorizations objects missing from the role that is assigned to the candidates. Any assistance in resolving this issue would be greatly appreciated.

Thank you,

Leeanna Travis