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How to set a check on CreationTime in Service Ticket in SAP C4C

Hi Experts,

I have requirement to check a Creation time 09:00AM BT 5:00PM of a Service Ticket.

actual requirement is I have a checkbox and I need to check that checkbox based on the Creation time of Service Ticket which should be between 9:00AM to 5:00PM.

Please Experts Suggest me your valuable thoughts on it.

As Soon As Possible.

Thank You

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2 Answers

  • Best Answer
    Feb 08 at 03:57 PM

    Hi Avinash,

    The following steps might help you to update your checkbox:

    1) Create a new extension field:
    - Name: Creation Time
    - Type: Time

    2) Create a workflow that updates Creation Time:
    - Business Object: Ticket
    - Timing: On Create Only
    - Rule type: Field Update
    - Field: Creation Time
    - Update Type: Calculated
    - Calculation Type: Current Time

    3) Create an extension field for your checkbox

    4) Create a workflow to update your checkbox:
    - Business object: Ticket
    - Condition 1: Creation Time greater than or equal to 09:00
    - Condition 2: Creation Time less than or equal to 17:00
    - Rule type: Field Update
    - Field: <checkbox>
    - Update Type: Value
    - Value: X

    Regards,
    Kai Reese

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  • Feb 12 at 02:28 PM

    Hi Kai Reese

    Thank you for your valuable suggestion Please give me one more suggestion Can we use KUT field inplace of extension field.

    Thank You

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