Unable to launch Powerbuilde 12.6 after regenerating the license file.

[Former Member]

We have Powerbuilder 12.6 installation with 4 licenses which is server based. Recently we had to regenerate the license file and load it on our server. After this was done, whenever I try to launch Powerbuilder 12.6, I am getting the error "Sybase SySAM license was not validated, You will be given a chance to change the SySAM license". After this I am allowed to specify the license server information and port number in the next screen and save. And I get a message "The development environment will not shut down. The license you selected will be used when you next run"

But after this step the Powerbuilder abruptly closes. If I try to reopen Powerbuilder I continue to get the same Sybase SySAM license error mentioned above. Can you please help. This is very urgent as we are in a critical stage of a project.

[catlacroix99]

Hello,

We have noticed that you used the alert moderator button with the goal of getting an answer to your question with the following text: "I haven't received a response from SAP for my problem since 3 days. We are paying customers of SAP and have paid for Annual Maintenance support. Can you please help by redirecting my problem to the appropriate person in Tech support."

The “Alert moderator” button should be used only in order to inform a moderator of inappropriate community posts/activity that violate our Community rules of engagement:https://www.sap.com/community/about/rules-of-engagement.html . In future cases, please use the "Alert moderator" as described.

It appears that you are attempting to contact SAP Tech Support. Please use: https://www.sap.com/support.html for technical questions regarding your specific implementation. SAP Community is not SAP Tech Support, but a place for discussions, questions, and collaborations about SAP technology.

Thank you,

Catherine
SAP Community team moderator

[CobyKako]

Hello customer,

If you have a SAP contract, you can access the following articles which may help you solve this licensing issue:

https://launchpad.support.sap.com/#/notes/1875151
https://launchpad.support.sap.com/#/notes/1850487

Kind regards,
Jacob