Send letter or fax as an attachment

[Former Member]

Hi Guru,

My requirement is that whenever we recieve a mail or letter or fax we interact and create a service ticket and followup task. I want to send the service ticket details as mail body along with the original correspondence ( Letter or fax or email as an attachment) to external email id.

I am thinking of using FM SO_NEW_DOCUMENT_ATT_SEND_API1.

Any idea how to create an attachment for this FM from letter or fax.

Thanks

Dhaval

[Former Member]

Can I use the class cl_crm_documents to create the attachment or get the attachment into a table.

Does class cl_crm_documents work with letters or fax sent..

Message was edited by:

Dhaval Savla