Bounce management query

[Former Member]

Hi

I am trying to carry out Bounce Managemnet scenario.I have made all the settings required for the same as far as Rule modeler and category modeler is concerned.

My problem is that I am unable to test the scenario.

can anybody help me with how i can incorporate it in my email campaign.

Regards

Itty

[gregorw]

Hello Itty,

you should be able to use the Bounce Management when the Sender E-Mail Address in the Campaign is the Address for which you've configured the Bounce Management.

Regards

Gregor

[Former Member]

Hi thansk for the prompt reply,however this does not solve my problem.I want to know hoe doo i check if my settings made for bounce management are correct

any further updates on it.

Thanks

Itty

[gregorw]

Hello Itty,

have you checked OSS Note 897730 - Prerequisites for Bounce Management?

Regards

Gregor

[Former Member]

yes i have checkd the note ,and settings amde are already in accordnace to it.

Reagrds

itty

[Former Member]

to test it you can do the following.

Hard Bounces.

1. Create a business partner with a bad email address

2. Add that business partner to the target group and send them an email.

3. Confirm in SCOT that the email ended in Error.

4. Check the business partner email address and validate that the "Do not use" flag is set.

Soft bounces.

1. Depending on your rules reply to a message with the appropriate text in the search criteria in the subject line.

2. confirm that the desired actions in your rule take place.

3. Check the IM_Mail tables to make sure that soft bounce status codes are set.

hopefully this answers your questions.