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Account team member extraction from SAP CRM

Greetings,

We're implementing SAP Hybris Marketing 1702 On-Premise and we're integrated with SAP CRM. Extraction programs CUAN_IC_MASTERDATA_EXTR_DELT and CUAN_IC_MASTERDATA_EXTR_FULL have both a checkbox named "Include Team Member Assignments".

I wonder what this means in SAP CRM. What kind of assignments should be done in SAP CRM to be extracted to SAP Hybris Marketing?

Thanks in advance

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4 Answers

  • Best Answer
    Aug 16, 2017 at 01:24 PM

    Back with details:

    In CRM:

    • BP of type PERSON with role Employee
    • Relationship ‘is the Employee responsible For’ to existing BP of type organization

    • In Role Employee on tab Identification in section Employee Data a User Name is to be specified

    • Important: Username entered in CRM has to exist in Hybris Marketing to ensure matching works and user is visible under
      • Corporate Accounts -> Details of a single Corporate Account -> Account Team
    • -> Account Team Member
  • Hope this helps.

    Regards,

    Matthias

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  • Aug 09, 2017 at 11:37 AM

    Hi Hakan,

    that feature got implemented with 1602. However I have to follow-up with the developer on the exact details (ie. relationships to be used etc.) from CRM perspective.

    Best,

    Matthias

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  • Aug 11, 2017 at 10:34 AM

    Hi Matthias,

    Thanks for the reply. Yes, please if you can. Because for one of our customers, we really need to check how this team member process is working and present benefits to our customer.

    Kind regards,

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  • Aug 17, 2017 at 10:57 AM

    Hi Matthias,

    That's really nice. Thank you very much indeed.

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