Kindly provide more information :
Please check on these SAP-KBA's for anything that (could) match(es) :
A lot of KBA's can be found on OCI and EAM (PM/CS), referencing the choice of Browser (if any), the SAP-mode (WDynpro / GUI for HTML, ...). Some things like DialogBoxes called from SAP can also 'break' the Web-connection ...
If the problem persists, contact the Vendor and / or SAP Support ...
Kind regards
Nic T.
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