Add On does not uninstall properly

[Former Member]

Hi All,

I have a situation where I

1. installed a version of my custom add-on on SAP( add on version 1 )

2. Uninstalled it (uninstalled version 1), using SAP add on administration window, . I made sure I got the add-on to the left hand side of the window, clicked on it , clicked Remove addon, and after that clicked Update, and also click ok. Also restarted the SAP. Even manually deleted the windows folder where I installed the add-on.

3. after all that, installed the add-on version 2. This is a new version of the add-on. Installation went ok without complaints.

4. however when running the add-on , the old add-on runs! ( version 1). It seems that SAP is still keeping the old add-on ( version 1) somewhere and is running it.

5. both exe are named the same, except that the version are different and the ard files are different.

6. One thing is that the SAP on this machine is an upgrade from 2004 to 2005A SP01, and still keeps the old style of SAP folders ( SAP Manage ). Could this be the cause for the issue?.

7. I have done uninstall of Version 1 and install of version 2 on other PCs having the new style of folders ( SAP Business One | B1_SHR etc etc ) and those computers do not have this problem.

8. also , all of a sudden the add-on stopped working and was found to be on the left hand side of the add-on admin window. very strange!

any ideas???

I know there was a Registry key , involved with version 6.5 days , does anyone remember what that is?

Thanks.

Indika.

The story about version 1 and version 2 is that version 1 is a demo version and version 2 is the production version. So I may need to be doing this time to time.

[Former Member]

Hi,

and another additional hint:

If you produce a setup routine please ensure that the RemoveOldVersion-Flag is disabled in the Setup-Projekt. If not, the B1 client calls the Uninstaller twice.

best regards

Jochen

[Former Member]

Hello Indika,

did you try SAP Note 819501? It helped me when add-ons didn't deinstall properly. In addition I would advise that when removing an add-on in the add-on administration window, move it to left but don't click on it. The remove button is still grayed out. Then click update the first time. Now the remove button becomes active. Now select the add-on, choose remove and then update for a second time.

Deinstallation of add-ons seems to make problems when you move them to left, click on them and remove them in one step without clicking update in between.

Regards, Sandra

[Former Member]

I know this is going to sound patronizing--- but when in doubt re-boot.

I've had situations when I have uninstalled the add on but it hasn't stopped running and all testing I did afterwards was affected because I had two versions of the add on running.

so my advice:

uninstall the old add on.

reboot your machine

open business one- ensure the old add on is not there or running in the background.

install the new add on

Close B1.

restart b1.

Check to see new version is running.

[Gianluigi]

Surely B1 keeps a copy of the addon in the DB. This is because you install the

addon only once and then it is started for all the clients. It looks like you didnt

correctly uninstall your addon.