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Former Member
Aug 24, 2006 at 09:57 AM

Encoding problem in Email


Hi All,

There seems to be characters corruption in the Chinese Text (Simplified and Traditional Chinese) in the email content sent from CRM appln to external web based email such as Yahoo and Hotmail.

The problem stems from the fact that SAP CRM is using UTF-8 encoding in the email and this is not behaving correctly in local encoding such as BIG5 for Traditional Chinese.

Customer has to change the encoding in the browser manually to UTF-8 in order to read the mail sent by SAP CRM. However, upon doing that he will NOT be able to read the other emails in the mailbox that are in BIG5 encoding.

Likewise if the browser is set to BIG5 encoding, the customer will NOT be able to read the mail from SAP CRM and able to read the rest of the emails in BIG5 encoding.

Could any body suggest the solution for this.