Encoding problem in Email

[Former Member]

Hi All,

There seems to be characters corruption in the Chinese Text (Simplified and Traditional Chinese) in the email content sent from CRM appln to external web based email such as Yahoo and Hotmail.

The problem stems from the fact that SAP CRM is using UTF-8 encoding in the email and this is not behaving correctly in local encoding such as BIG5 for Traditional Chinese.

Customer has to change the encoding in the browser manually to UTF-8 in order to read the mail sent by SAP CRM. However, upon doing that he will NOT be able to read the other emails in the mailbox that are in BIG5 encoding.

Likewise if the browser is set to BIG5 encoding, the customer will NOT be able to read the mail from SAP CRM and able to read the rest of the emails in BIG5 encoding.

Could any body suggest the solution for this.

Thanks,

Preben

[former_member191062]

Hello,

here you will encounter some difficulties. The system sends the documents in UTF-8 format, as in this way you can send multiple language documetns. If you change the encoding in SAP you will have problems sendning english language mails.

So I would not recommend to change the encoding of SAP.

UTF-8 is more and more common in the SMTP communication. (e.g. Outlook 2003). The webmailer should be able to handle this situation. /* The Interner Explorer souhld choose automatically the correct encondig */

Sorry for the negative answer.

Best regards,

Dezso

[Former Member]

Hello Dezso,

Thanks for the quick response. I have tried with your possibilities b4 only, but IE is not able to choose automatically the correct encoding.

Is thr any other possibilities so that we can fix this issues.

Thanks for your time.

Regards,

Preben

[former_member191062]

Dear Preben,

in Tr. SCOT you can select the encoidng for the sent email, but I would not recommend to modify this.

But there is no other solution.

P.S. such mailers usually also have problem with Outlook 2003.

Best regards,

Dezso

[Former Member]

Dear Dezso,

I am unable to replicate what exactly I should do in the SCOT. Tr. Please could you walk thru excatly what should i set , whether should i set it for particular region(lang.) or whole thing.

Thanks for time your time.

Regards,

Preben.

[former_member191062]

Dear Preben,

As I wrote you this is a setting you can make for all the mails in a client. What you can try:

I hope you have at least 6.20 BASIS system, and using SMTP Mail cmmunication as per SAP note: #455140

GO to Tr. SCOT >> Open the SMTP node >> You will see the Codepage for the SMTP connection. Here you can try to set: '0 No conversion' or the specific codepage you want. But be aware that this will be valid for all of the mails!!!

Regards,

Dezso

[Former Member]

Dear Dezso,

Here are the related notes about SMTP

455140 - Configuration E-mail, fax, paging/SMS via SMTP

Note 694151 - SMTP Plug-in: Multi-code page ability

Could you check the SAP note and do let me know whether can i able to work around ths way.

Thanks,

Preben

[former_member191062]

Dear Preben,

a workaround for chineese faxes are above, but this will cause problems with ither mails.

A complete solution does not exist. What I would recommend is set "No conversion" in Tr. SCOT.

The solution for this special case is not in the mentioned notes, as this problem is not an issue of the SAP system, but an issue of the reciving Mail-agent.

Best regards,

Dezso