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Former Member

Encoding problem in Email

Hi All,

There seems to be characters corruption in the Chinese Text (Simplified and Traditional Chinese) in the email content sent from CRM appln to external web based email such as Yahoo and Hotmail.

The problem stems from the fact that SAP CRM is using UTF-8 encoding in the email and this is not behaving correctly in local encoding such as BIG5 for Traditional Chinese.

Customer has to change the encoding in the browser manually to UTF-8 in order to read the mail sent by SAP CRM. However, upon doing that he will NOT be able to read the other emails in the mailbox that are in BIG5 encoding.

Likewise if the browser is set to BIG5 encoding, the customer will NOT be able to read the mail from SAP CRM and able to read the rest of the emails in BIG5 encoding.

Could any body suggest the solution for this.



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1 Answer

  • Posted on Aug 24, 2006 at 01:16 PM


    here you will encounter some difficulties. The system sends the documents in UTF-8 format, as in this way you can send multiple language documetns. If you change the encoding in SAP you will have problems sendning english language mails.

    So I would not recommend to change the encoding of SAP.

    UTF-8 is more and more common in the SMTP communication. (e.g. Outlook 2003). The webmailer should be able to handle this situation. /* The Interner Explorer souhld choose automatically the correct encondig */

    Sorry for the negative answer.

    Best regards,


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    • Dear Preben,

      a workaround for chineese faxes are above, but this will cause problems with ither mails.

      A complete solution does not exist. What I would recommend is set "No conversion" in Tr. SCOT.

      The solution for this special case is not in the mentioned notes, as this problem is not an issue of the SAP system, but an issue of the reciving Mail-agent.

      Best regards,


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