SAP Reversing Rebate settlement not updating the accruals in agreement

[Former Member]

Good Day,

Please can I get help.

We have created a rebate settlement credit memo to pay the member rebates. This document was billed to the customer, which reduced the liability to the member. We have decided not to pay the member and the billing document was cancelled and the Rebate Request for Credit memo rejected, however the accruals is not updating. The amount is still showing that there was a credit raised to pay the member.

[Lakshmipathi]

How the Rebate Credit Memo was rejected? Is it through standard transaction ? Normally, if you set Reason for Rejection in Credit Memo Request and generate a Credit Memo, that will off set the entries in Rebate Agreement.

Alternatively, from the Rebate Agreement screen, you can select Agreement > Delete so that the status would get changed to "C" and a credit memo would be generated which will reverse the accruals