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Aug 11, 2022 at 01:14 PM

SAP Solution Manager (Solman) Integration with Atlassian Jira Service Management

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Hi Experts,

My name is Fahad, I'm new to SAP Solman and have expertise in Jira. So, to explore more about Solman, I would like to check what is the best way to integrate SAP Solman (on-premise) with Atlassian Jira Service management.

Use Case:

  1. Incident Tickets to be created in Jira Service Management
  2. Automatically sync this ticket with Solman
  3. Periodically check for updates
  4. If SAP Solman tickets are updated, then update the Jira Service Management incident ticket

Design Idea:

  1. Create a middleware app that communicates with Jira Service Management (JSM) and SAP Solman using APIs

Question:

  1. How do Solman APIs work for SAP on-prem?
  2. Does this require additional costs?
  3. Do I need to request to enable these APIs or its enabled by default?
  4. Any challenges that a newbie in SAP should know :)

Thanks and looking forward to responses from experts around the world.