Hi Andrew,
Forecasted end date for an instance (order, claimâ€¦) is based on the % Completed.
We use a simple computation like 10% completed in 2 hours then 100% will be completed in 100 * 2 / 10 = 20 hours. Hence estimated end would be Start Date + 20 hours.
% Completed is a mathematical model which uses a target of the phases, no. of milestones in the phase, the status of the phase and number of milestones reached. This is a complex model but we do not use past data.
Hence more phases & number of milestones in a phase better is the forecast.
Regards,
Tarun
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