Hi,
How does OPI determine the Forecast End Date for a Process Instance? There are many places that durations can be configured in a Scenario (at the scenario level, at the phase, and at the milestone), and there are many options for each (fixed duration, dates, timestamps, by an attribute). A process instance can then be within or exceed any of these durations. As a result even a simple process can be difficult to predict for every instance.
I do have some specific examples with long-running processes and unpredictable end dates, but firstly I would like to understand from the OPI product team what is taken into consideration when forecasting?
"Predictive" analytics are very topical so this is a feature that my business users are interested in, but it needs to be predictable!!
I have looked through the Developer and User guides, but see no mention of this topic.
Thanks, Andy
Hi Andrew,
Forecasted end date for an instance (order, claim…) is based on the % Completed.
We use a simple computation like 10% completed in 2 hours then 100% will be completed in 100 * 2 / 10 = 20 hours. Hence estimated end would be Start Date + 20 hours.
% Completed is a mathematical model which uses a target of the phases, no. of milestones in the phase, the status of the phase and number of milestones reached. This is a complex model but we do not use past data.
Hence more phases & number of milestones in a phase better is the forecast.
Regards,
Tarun
