SAP Marketing Cloud Set Country-Specific Checks

[PietzschmannRob]

Hello Community,

We are trying to replicate a business partner from Sales Cloud to Marketing Cloud, but we are receiving the error "Postal Code ABC must have the length X". In some cases, we want to change the check while the import in the Marketing Cloud system like it is described in the SAP Note 3089578. Unfortunately, it is not possible to enter this configuration point in manage your solution app. We always get the error, that we authorized to use this function. So, I tried to find the business catalog to enter this function. But still if there is not any business catalog in the system, that is not used by a business role and my business user has all roles assigned, I am not able to access this configuration point and still get the same error message.

How is it possible to enter this point of the configuration?

Kind regards

Robert

[PietzschmannRob · Accepted solution]

Hello vervinckt.joyca and schneidert,

SAP has answered our incident. They delivered an update, so the configuration point is now accessible again. You may have to add the business catalog (SAP_CA_BC_IC_LND_BNK_PC) to your business roles.

Kind regards

Robert

[SCHNEIDERT]

Hi Robert,

did you already create an incident?

I already setup these country specific checks for a customer but now I'm also not able to access the SSCUI anymore. So I can confirm that behavior in all of the systems I have access to.

So in my opinion the issue is caused by one of the past two updates.

BR Tobias

[vervinckt_joyca]

I can confirm that I am also getting the "you are not authorized" message, while I have also used this configuration in the past. So indeed this must be a bug, we are supposed to be able to access that configuration.

[vervinckt_joyca]

robertpiet , schneidert , did you create incidents for this?

I still can't open this on the Test system...

[PietzschmannRob]

Hello vervinckt.joyca,

Yes we have created an incident. Unfurtunately the problem was not solved with the las upgrade and we did not hav an answer yet.

Kind regards

Robert

[vervinckt_joyca]

Thanks Robert! That worked 🙂