on 11-11-2020 3:47 AM
Hello All,
We are in CRM 7.0(lean). We are able to identify business partner using incoming phone number as parameter. But since we are a utility, most of our customers use business agreement(contract account) in IVR.
I did refer to note 707104. But steps outlined in note requires partner number as call parameter. Question is how can I use business agreement number in call attached data(CAD) to find partner. Is there a BAdi that I utilize?
Appreciate any help!
Thanks
User | Count |
---|---|
3 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.