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SAP Contact Center Whatsapp Implementation

Hi All,

Im fairly new to SAP but been working on Call centers for the better part of my career. I am currently upgrading from rls 7.0.9 to 7.0.14 and would like to know if there is any documentation for the implementation of WhatsApp Chat For SAP Contact center. I know there is an integration with Twilio that is needed whom I already made contact with. Or any advice that could make the install a bit easier.


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  • Posted on Oct 22, 2019 at 09:46 AM


    Good starting point is SAP Note:
    2801473 - SAP Contact Center - Getting Started with Twilio (SMS & WhatsApp)


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