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Direct E-mail campaign

Dear Experts,

I have a question about Direct E-mail campaign. I created a Direct E-mail campaign following these pictures below. I could not send E-mail from Direct E-mail campaign to my colleague's email. Did I miss something. Could you help me solve this issue? Thanh you in advance.

Best Regards,

Anh

direct-mail-3.png

direct-mail-1.png (115.6 kB)
direct-mail-2.png (114.8 kB)
direct-mail-3.png (90.2 kB)
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3 Answers

  • Best Answer
    Posted on Sep 27, 2019 at 05:46 AM

    Dear Anh,

    Hope you are doing well.

    Please refer to the help-center document, Create and Execute a Direct E-mail Campaign, accessible from the help-center. This should help you in resolving the issue.

    Regards,

    Roshni

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  • Posted on Jun 27, 2020 at 04:52 AM

    Hi Anh,

    There is a possibility that the issue is on the domain name entered .vn. Mostly, .org, .com is used in SAP ByD. For this issue, I would suggest using ‘Send all e-mails to this address’ for a specific testing of e-mail with .vn. If this testing is successful, then you can test using sub-domains in the ‘Mass Activation E-mail’

    For additional help refer to my earlier post:

    https://answers.sap.com/questions/13081174/campaign-using-direct-e-mail-attachment-not-reciev.html?childToView=13082260&answerPublished=true#answer-13082260

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  • Posted on Jul 22, 2020 at 02:05 PM

    Hello Anh,

    In order to use the Mass Email/Campaign functionality, you need to activate the Mass Email functionality for your respective tenant for the respective sub-domains.

    To activate the mass email functionality you need to create incident to SAP Support with the details given in the Blog, for further details please refer to the below KBA and Blog.

    This Blog: https://blogs.sap.com/2015/03/28/cloud-for-customer-mass-e-mail-activation/ is Explicitly created for the Cloud for Customer, however same procedure is applicable for the Business ByDesign tenants.

    KBA: 2723956 - How to scope for adding sub domain field to activate mass email functionality in Business ByDesign.

    Once the activation is done for the sub-domain, you can send the Campaign emails and emails will be delivered to recipients successfully.

    Regards,

    Ankit K

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