SAP Lumira document not refreshing neither by Manual not by automate

Hi All,

When I try to refresh SAP lumira document by manually clicking on refresh then it asks for password and does not accept my password ( password is correct), it throws an error when I am trying to refresh the SAP Lumira by automate then it fails and throws the error as attached with the screenshot.

Now, when I click on edit query and preview--> click ok then it refreshes with the same password. Its an unusual behaviour, am I missing something or is there a bug?