How to configure DIP profile for service order

[chaayehhtan]

Dear gurus,

My company is providing car services service. Therefore, we would like to activate the customer service (cs) function to create service order (sales order will not be create in our scenario).

The basic business flow as below:-

Create service request (IW51) --> convert the service request to service order --> perform the job and actual cost incur --> IW41 for labor charges by activity type & MIGO to issue spare parts used --> TECO the service order (IW32) --> request for billing (DP90) --> create invoice billing (VF01)

We need the print the quotation & billing for service order

1. Quotation - based on planned cost of labor charges and spare parts (item line)

2. Billing - based on actual cost of labor charges and spare parts (item line)

How should i configure the DIP profile?

1. What data should i maintain for set (GA01)? material no? G/L account?

2. How should i maintain and select for characteristic & material determination in DIP profile (ODP1)?

My billing setting as below

[Former Member · Accepted solution]

Hi

You may refer below thread for understanding

http://scn.sap.com/thread/3886850

Regards,

Amol

[chaayehhtan · Accepted solution]

In the thread, there is a document shared about DIP configuration.

Do you have any idea that "INT_LABOUR", "EXT_LABOUR", "MATERIAL" and etc, is it material master? If yes, does it means that i need to maintain all the material master might involved in sales transaction? Thanks.

[former_member248176 · Accepted solution]

Hello,

Yes, you need to create the materials accordingly.

These materials could be finished products or service material(for labor work).

For the respective costelements(say for labor work) - create a service material and add this service material in the DIP Profile with the criteria "costelement" and add the relevant costelements in it.

Similarly for any External service that you offer on the order create one more service material

with the relevant costelements as criteria.

For the finished products(components), in DIP Profile,you can either use one material

with the criteria "Material" and provide list of materials or just leave a blank item with the

criteria "costelement" and add relevant costelements of those materials.

Once this is done. Peform DP80 with the service order number.

[chaayehhtan · Accepted solution]

Dear Srikanth Guduru,

Thanks for the reply.

I manage to create quotation and billing now but internal labour charges (by workcenter woring duration * activity rate) still cannot be captured by both document.

May i know that how to disable the auto-creation of sales order when i press the "Accept Quotation" button? because my service order does NOT need the sales order and the sales order type created is based on my DIP profile which is "Debit Memo".

2nd question, can i create "invoice" for service order instead of "debit memo"?

Thanks.

[former_member248176 · Accepted solution]

Hello,

Do you see the planned costs in the service order for the internal labor work ?

Please also check in your DIP profile whether the "Source" contains planned costs- by line item 100%. Also, do you see the planned costs of materials that you selected in the order->components shows in your quotation ?

Standard procedure is once you accept the quotation then after we release the service order

to execute the service.Check whether you provided any sales doc type in DIP profile that generating sales order when you accept the quotation.

Well, standard SAP says use Debit note on the services as we create a debit memo request

during DP90 process.

[chaayehhtan · Accepted solution]

Hi,

After changing DIP profile setting, now i able to bill for the labour changers. However, the planned costs of my internal labour in my service order is showing empty. I have to check other threads to fix it.

On your previous reply, you mentioned that standard procedure is sales order will be generated when i accept the quotation and system will based on my DIP to choose the sales order type.

Refer to the process as above, may i know that if i maintain the sales order type as "OR - standard sales order" under the DIP - "Billing and result analysis", so system can convert my quotation (AS) to OR. However, how i create debit memo for service order? because i need to maintain DR doc type under the same DIP - "Billing and result analysis" too.

Thanks.

[former_member248176 · Accepted solution]

Hi,

May I know what kind of billing you are planning to perform on the service please?

If it is Flat rate billing ; the prices that you put on the quotation are literally agreed with the customer and he binds to it. Here the moment you accepted the quotation, system creates a sales doc mentioned in the profile.Please check whether the billing request generated has the same prices like in quotation as this is basically served for creating a necessary invoice to customer.

If it is resource related billing; say you want to charge the customer based on the actual costs then the billing request that system created after quotation acceptance is of no use; you can just reject it with proper rejection code and then perform DP90 on your service order.