Creating HTML Template with dynamic fields

[Former Member]

Hi All,

I am setting up a workflow to send email notifications whenever an Incident is changed. I have a generic HTML template and the workflow works but I would like to know how I can include dynamic information in the body of the email, items such as ticket #, subject, etc..

For example, my email looks like this

#SOURCE# request about "#SUBJECT#" created on #CREATEDON# has been updated. This is for Ticket: #TICKETDI#

Now this was an HTML template given to me by someone else and I thought the # referred to variables that would be populated.

Any idea how I can create/edit my HTML template to include those pieces of information?

Thanks in advance.

[ankurgodre · Accepted solution]

Sandico,

When you configure Email notification workflow, then during the second step,, you have a place in the workflow wizard to create placeholders with a '##' and between the two # will be the field abbreviations and from the drop down you can select the actual fields like Ticket # etc.

Whatever abbreviations you give under the placeholder configuration, the same have to be maintained in the HTML template. This way you can give dynamic placeholders in yout HTML template.

BR

Ankur

[Former Member · Accepted solution]

perfect thanks!