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Former Member

Not able to activate the Approval Process and Button on Ticket

Dear All,

Request your inputs on the issue that we are currently facing in our C4C tenant.

We scoped the Approval process in our solution, but not able to view the Approval button on the ticket screen and additionally when we try to copy and save the Approval process for creation of new one, it is showing up an error - "Maintain a consistent active process".

Request pointers to resolve the issue.

Thank you for your help.


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2 Answers

  • Oct 21, 2015 at 10:09 AM

    Hello Shalini ,

    When you try Copying the Approval process and create New one ,please make sure validity does not overlap .

    For e.g. Select active 'Approval Process for Ticket'->Click on the 'Copy' button->"You can Also->Edit Validity'

    =>Now you can change the Valid To date of Active process to certain end date ,to end the Process.

    Set the same Time and Date as Valid From date in new Draft(copied) process AND also set the Valid To end date for this.

    Hope this helps.

    Best Regards,


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    • Hi Edison,

      This could be because of some logs on the backend referring to an error with the change made on the scoping.

      This is a rare inconsistency that might happen when scoping changes are done and it caused the Approvals to be all ended and the error message to be shown.

      Said that, could you please de-scope and re-scope the option for Approval of Sales Quotes?

      This should create a default approval process that will allow you to copy and proceed.

      I was able to resolve this issue by above steps..


      Rishikesh Sah

  • Nov 06, 2015 at 06:30 PM

    Hi Edison.

    I am facing the same issue, The issue was Resolved?

    Can you help me?


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