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MAIN_SWITCH/STARTSAP_TRANS System start failed

Hello,

i have a problem with EHP7 Installation. On two systems i have already successfully installed EHP7 (from EHP6 for ERP 6.0 / EHP3 for Netweaver 7.0), but now on the third i get the following issue:

SUM says:

Checks after phase MAIN_SWITCH/STARTSAP_TRANS were negative!

Last error code set: Process /usr/sap/R3Q/DVEBMGS01/exe/sapcontrol exited with 2, see '/globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO' for details

System start failed

Phases Log said, message server not running, dev disp said kernel incompatible...? At the moment, kernel isn´t switched yet, the directory ist /sapmnt/SID/exe, not ....exe/uc/.... i´m confused, please help... where can i start to solve my issue...?

Thanks!!!

PHASES.LOG from SUM directory:

1 ETQ201 Entering upgrade-phase "MAIN_SWITCH/STARTSAP_TRANS" ("20150912175915")

2 ETQ367 Connect variables are set for standard instance access

4 ETQ399 System-nr = '01', GwService = 'sapgw01' Client = '000'

4 ETQ399 Environment variables:

4 ETQ399 dbs_db6_schema=SAPSR3

1 ETQ200 Executing actual phase 'MAIN_SWITCH/STARTSAP_TRANS'.

1 ETQ399 Phase arguments:

2 ETQ399 Arg[0] = 'START_SERVICE;CENTRAL'

2 ETQ399 Arg[1] = 'DEVTRACE.LOG'

1 ETQ399 No dual stack setup, phase option acceptJavaFail without impact.

1 ETQ399 Read 1 modification commands from '/globalR3Q/usrsapR3Q/SUM/abap/bin/ALPALL.XML'.

1 ETQ399 Modifying '/globalR3Q/usrsapR3Q/SUM/abap/sapnames/R3Q_DVEBMGS01_sapr3q.BCK.STARTSAP_TRANS', writing to '/usr/sap/R3Q/SYS/profile/R3Q_DVEBMGS01_sapr3q'.

1 ETQ399 Insert/Modify/Add 0/0/0 lines.

1 ETQ399 SYSTEM MANAGER: Initializing.

1 ETQ399 SYSTEM MANAGER: STARTSAP on UNIX.

1 ETQ399 SYSTEM MANAGER: STARTSAP with SAPCONTROL.

1 ETQ399 SYSTEM MANAGER: PRESTARTACTION on UNIX.

1 ETQ399 SYSTEM MANAGER: Starting the service.

1 ETQ399 SYSTEM MANAGER: StartService on Unix.

1 ETQ399 SYSTEM MANAGER: Starting service.

1 ETQ399 SAPCONTROL MANAGER: startService

1 ETQ399 SAPCONTROL MANAGER: preStartServiceAction on UNIX

1 ETQ399 SAPCONTROL MANAGER: preStartServiceAction using start path: /usr/sap/R3Q/DVEBMGS01/exe and start profile : /usr/sap/R3Q/SYS/profile/START_DVEBMGS01_sapr3q

1 ETQ399 SAPCONTROL MANAGER: preStartServiceAction using ouput file: /globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO

3 ETQ120 20150912175915: PID 18022534 execute '/usr/sap/R3Q/DVEBMGS01/exe/sapstartsrv pf=/usr/sap/R3Q/SYS/profile/START_DVEBMGS01_sapr3q -D', output written to '/globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO'.

3 ETQ122 20150912175916: PID 18022534 exited with status 0 (time: 1.000/0.017/0.045 real/usr/sys)

1 ETQ399 SAPCONTROL MANAGER: preStartServiceAction using kernel exe release: 742 and kernel state: 0

1 ETQ399 SYSTEM MANAGER: SAPControl tries to control CENTRAL INSTANCE

1 ETQ399 SYSTEM MANAGER: ControlInstance with SAPCONTOL action START for instance 01.

1 ETQ399 SYSTEM HEALTH MANAGER: running preCheck for instance 01 on host sapr3q.

2 ETQ399 SYSTEM HEALTH MANAGER: Checking instance number 1 for used ports on host 'sapr3q'.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3201 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3301 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3601 appears to be unused.

3 ETQ399 SYSTEM HEALTH MANAGER: Port 3901 appears to be used.

1 ETQ399 SYSTEM HEALTH MANAGER: call test rfc.

1 ETQ359 RFC Login to: System="R3Q", AsHost="sapr3q" Nr="01", GwHost="sapr3q", GwService="sapgw01"

2EETQ231 RFC Login failed

1 ETQ399 SYSTEM HEALTH MANAGER: check for instance processlist.

1 ETQ399 SAPCONTROL MANAGER: getProcessList with host: sapr3q and instance: 01

3 ETQ120 20150912175946: PID 18022552 execute '/usr/sap/R3Q/DVEBMGS01/exe/sapcontrol -format script -prot NI_HTTP -host sapr3q -nr 01 -function GetProcessList', output written to '/globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO'.

3 ETQ122 20150912175946: PID 18022552 exited with status 0 (time: 0.000/0.018/0.043 real/usr/sys)

1 ETQ399 SYSTEM HEALTH MANAGER: System is down, go on with start action

1 ETQ399 SAPCONTROL MANAGER: startWait with host: sapr3q and instance: 01

3 ETQ120 20150912175946: PID 18022554 execute '/usr/sap/R3Q/DVEBMGS01/exe/sapcontrol -prot NI_HTTP -host sapr3q -nr 01 -function StartWait 300 10', output written to '/globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO'.

3 ETQ122 20150912175957: PID 18022554 exited with status 2 (time: 11.000/0.018/0.043 real/usr/sys)

1 ETQ399 SYSTEM MANAGER: SAPControl action START failed for instance 01 ('SAPCONTROL MANAGER: call (sapcontrol) failed with return code '-1'

').

1 ETQ399 SYSTEM MANAGER: CheckSystemStatus.

1 ETQ399 SAPCONTROL MANAGER: getProcessList with host: sapr3q and instance: 01

3 ETQ120 20150912175957: PID 18022556 execute '/usr/sap/R3Q/DVEBMGS01/exe/sapcontrol -format script -prot NI_HTTP -host sapr3q -nr 01 -function GetProcessList', output written to '/globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO'.

3 ETQ122 20150912175957: PID 18022556 exited with status 0 (time: 0.000/0.018/0.043 real/usr/sys)

1EETQ399 SYSTEM MANAGER: START of mandatory instance 01 on server sapr3q has failed

2EETQ354 Starting system failed, rc="-1"

4 ETQ010 Date & Time: 20150912175957

1EETQ399 Last error code set is: Process /usr/sap/R3Q/DVEBMGS01/exe/sapcontrol exited with 2, see '/globalR3Q/usrsapR3Q/SUM/abap/log/SAPup.ECO' for details

System start failed

1EETQ203 Upgrade phase "STARTSAP_TRANS" aborted with errors ("20150912175957")

root@aixsap14:/usr/sap/R3Q/SUM/abap/log #

and /usr/sap/R3Q/DVEBMGS01/work/dev_disp

Sat Sep 12 18:42:03 2015

WLM Tag 'R3Q/DSP' successfully set for this process

rdisp/http_min_wait_dia_wp : 1 -> 1

***LOG CPS=> DpLoopInit, ICU ( 4.0.1 4.0.1 5.1) [dpxxdisp.c 1709]

*** ERROR => MsINiRead: NiBufReceive failed (NIECONN_BROKEN) [msxxi.c 2833]

*****************************************************************************

*

* LOCATION SAP-Dispatcher sapr3q_R3Q_01 on host aixsap14

* ERROR The connection to the specified message server

* (sapr3q / 3901) failed. Please check the trace file

* of the message server. If a network filter has

* been activated (see message server parameters

* ms/acl_file_...) please check the configuration

*

* TIME Sat Sep 12 18:42:03 2015

* RELEASE 721

* COMPONENT MS (message handling interface)

* VERSION 4

* RC -35

* MODULE msxxi.c

* LINE 2861

* COUNTER 8

*

*****************************************************************************

*** ERROR => MsIReadFromHdl: NiRead (rc=NIECONN_BROKEN) [msxxi.c 1867]

***LOG Q1K=> MsIAttachEx: StoC check failed, Kernel not compatible with system (rc=-100) [msxxi.c 820]

*** ERROR => Kernel incompatible to already connected instances (see dev_ms for details) [dpxxdisp.c 12889]

DpHalt: shutdown server >sapr3q_R3Q_01 < (normal)

DpHalt: stop work processes

Sat Sep 12 18:42:07 2015

DpHalt: stop gateway

DpHalt: terminate gui connections

DpHalt: wait for end of work processes

DpHalt: waiting for termination of work processes ...

Sat Sep 12 18:42:09 2015

DpHalt: wait for end of gateway

DpHalt: not attached to the message server

DpHalt: cleanup EM

DpHalt: cleanup event management

DpHalt: cleanup shared memory/semaphores

DpCleanupSharedResources: removing request queue

***LOG Q05=> DpHalt, DpHalt ( 6946860) [dpxxdisp.c 11876]

DpHalt: *** shutdown completed - server stopped ***

root@aixsap14:/usr/sap/R3Q/DVEBMGS01/work #

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2 Answers

  • Posted on Sep 14, 2015 at 09:10 AM

    Hi

    sIAttachEx: StoC check failed, Kernel not compatible with system (rc=-100) [msxxi.c 820]

    *** ERROR => Kernel incompatible to already connected instances (see dev_ms for details) [dpxxdisp.c 12889]

    DpHalt: shutdown server >sapr3q_R3Q_01 < (normal)

    DpHalt: stop work processes

    Seems that you are not using the correct kernel . Can you check whether you are using the correct kernel .

    Thanks ,

    Manu

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 14, 2015 at 12:35 PM

    Hi, thanks, we solved the issue. It wasn´t the kernel. We had duplicate entries for msserv_internal port in default and instance profil.

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