Story will not load

[NPH]

Story will not open, just shows this screen for hours...

Started after a minor change to a singular chart, now won't open in either view or edit mode.

[Lothar_Köder · Accepted solution]

Hello @NPH,

We had a similar issue this week. We were able to solve it by opening the story on a different page by adding parameter "&page=3" to the URL. We had only one working page in our story so it could be that you try out a bit. Once the story opened in edit mode we were able to duplicate the non working pages and delete the original pages afterwards. Maybe it's worth a try if this procedure works on your story, too.

Best regards

Lothar

[NPH · Accepted solution]

You absolute genius! That has saved me so much work.

[NPH · Accepted solution]

Do you happen to know why this happened for you? I don't recall making any changes to that specific page and can't get into it to try and troubleshoot.

[Lothar_Köder · Accepted solution]

I don't know why it happened. We had last changes in the story last week but the error appeared yesterday the first time. Maybe a bugfix which came to our tenant causes the problem. We are currently on version 2024.2.25 (client) / 2024.2.21 (server).