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ITSM Interactive Reporting - Call Report - Authority Problem

Hi experts,

I did setup Interactive reporting in ITSM according to this guideline.

SAP ITSM Analytics on SAP Solution Manager 7.1 - SAP IT Service Management on SAP Solution Manager - SCN Wiki

In development system it did work fine.

I did create a report and transport it to live-system (sure I also made the required steps in live-system first).

If I want to execute the report in live-system, I get the following error.

Details User authorization not sufficient


The user doesnot exist in the BI client or has insufficient authorizations


Contact system administrator to verify the user is setup properly in both CRM and BI client

Procedure for System Administration

Verify that the user exist in BI client with the same user id, if not create it and assign proper authorizations as per the configuration guide.

If I create an interactive report directly in the live-system, I don't get the error.

Does anybody know what the problem might be?

Kind regards

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2 Answers

  • Aug 11, 2015 at 10:27 AM

    Authorities are good.

    And I don't have an error in st01 trace and the roles are maintained.

    Setup should be good and INteractive Reporting is working, if I create a report in the live-system directly (I did it once for another test, and the report could be executed without problems).

    May it be another problem? I mean I transport the interactive reporting and there also the authorities (at least who is allowed to access the report) is defined at the end of creating the report.

    So I don't know how exactly this works.

    But I can imagine, that it is a bug and therefore not working.

    Are you also using the transport function of interactive reporting?

    Kind regards

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  • Aug 11, 2015 at 08:33 AM

    fyi, I've checked the authorities with ST01n trace, and there is also no error.

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    • Former Member Former Member


      Also please make suer that below conditions are fulfilled.

      •You have the following roles in the SAP Solution Manager client

      •CRM Operative Reporting User (SAP_CRM_OR_USER)
      •CRM Operative Reporting Administrator (SAP_CRM_OR_ADMIN)

      •You have following roles in the BW client:

      • CRM Operative Reporting User (SAP_CRM_OR_USER)
      • Activation of OLTP Reporting InfoTypes (SAP_CRM_OR_ACTIVATE)

      •You have cross-client Customizing rights.

      If it is diffrent client/system, make sure the step 2.3 Basic configuration-Setup credentials and create user is fine

      Trused RFCs to BW client/System had to created accordingly.