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Mar 05, 2015 at 01:29 PM

CRM Complaint: Multi-Level Categorization


Hello Guys,

I want to activate the 'Category' fields for the user while creating a complaint document via. Web-UI. For this purpose I've configured the following in the backend

Code Group: YCOMP1

Code group profile: YCOMP

Subject Profile: YCOMP

I've assigned it to catalog C and also created a transaction type ZCOM for complaint. Afterwards I've created a schema in Web-UI and in the application object selected 'Complaint' 'Subject Profile' and selected the subject-profile.

After saving the Schema, it is in status 'Active' but when I am creating a complaint and when I check the Categorization block (At could be wrong. Also I am logged in as Sales User not Service, wondering what could be wrong here is it config or whether the categorization ? ?