System status update in cMR once Order is delivered

[Former Member]

Hi,

We create the sales order in CRM and gets replicated to ECC. Orders are not edited in ECC. Once the order get shipped, the system status at the line item on ECC is  getting updated to completed. But this status is not getting updated on the CRM side and hence the header status is not getting updated.We do not see any queue errors.

I believe in standard SAP Whenever an item is fully delivered, by standard, a "Completely Delivered" status will be updated into the item. . When all items in the order is fully delivered, the standard header status will set to "Completed".

In QA we see the status of the order at the header level gets updated when the order is delivered in ECC , but we noticed in PROD it is not getting updated . 

Compared CRMRFCPAR, CRMPAROLTP, SMOFPARSFA  in QA and PROD and they look the same.

The system settings looks same in both ECC and PROD .

Any reason for the system status not getting updated at the header level in PROD

[Former Member]

try checking filters on the subscriptions on the CRM.. Also is there a custom development involved(which is different in QA and Prod)

[Former Member]

Hi Vinay,

Thanks for the response. Filter on the subscriptions look same in PROD VS QA. The middleware custom development has the same version in both the systems.

In the status log at the item level we noticed in RED - No authorization for activating user status COMP

with the detailed information as

When activating the user status COMP the authorization object B_USERST_T is checked for the following values:
Status profile CRMORD_I
Object type COI
Authorization key
Activity 01

You do not have the required authorization.

We are currently trying to check with security team on the issue .

[Former Member]

Noticed the issue is in Filter settings . Corrected the filter settings and the status is getting updated