The Server Intelligence Agent for this server is unavailable.

[Former Member]

Hello Guys,

I have installed 2 machines(BO1 & BO2) wtih BO 4.1SP3 in a cluster. After installation, I have found some of the servers are not able to run and they are in stopped status.

I have seen the error "The Server Intelligence Agent for this server is unavailable." while seeing properties of the services.

Manually verified the services path "C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\serverpids" and realized the services which are stopped status doesn't have PIDs in backend physically.

I have repaired the software but still no progres.. your valuable tips would be highly appreciable

[former_member184512]

Hi,

Can you check sapjvm folder size and compare with working environment if u have any

Recently we had same issue, SAP made us to delete SIA and then we created new SIA with default services.

It has been more than 15 days SAP not able to find out exact reason for failure of all services (except CMS/FRS). At the same time we have replaced sapjvm folder also. As per SAP available free RAM size can be one of the reason for failure.

[Former Member]

hi kiran

It seems like there exists a firewall or anitvirus s/w installed and enabled in your host machine, Make sure you disable it and create sia node , even still u are not able to create sia then  install again

hope this helps u

Regards

Sunil

[Former Member]

Hi Kiran,

are the stopped servers from bo1 and/or bo2? the error you stated means the service and sia link is broken.

the basic step we do in this situation is recreate the SIA.

-Nikhil Nair

[Sriram2009]

Hi Kiran

Could you refer the SAP Note

1343966 - After clustering 2 XI3.1 servers node B is shown in CMC, but no servers can be started and...

BR

SS

[Former Member]

Sri ram,

Thanks for link and will try to explore it.

But, three (CMS/IFRS/OFRS) services are still running on BO2 server without any issue. If its a network issue then the 3 services also should not work right? please advise me .

[Sriram2009]

Hi Kiran

1.  Your Cluster network card configuration are correct? Check with you network admin

2. BO domain user id's are as part of both cluster server administrator group?

BR

SS